Privacy Policy
Effective Date: 14 January 2025
Business Name: Magik Hosting
ABN: 18 132 936 684
Overview
Magik Hosting values your privacy.
We handle personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect:
- Contact information (name, email, phone, business name, billing address)
- Payment details (processed securely via third-party payment providers)
- Technical data (IP address, browser type, usage analytics)
- Communication records (support emails, chat transcripts, service notes)
How We Use Information
We use your information to:
- Provide hosting, domain, and email services
- Manage your account, billing, and renewals
- Communicate important service updates and notifications
- Improve the performance and security of our systems
- Maintain accurate internal records
Data Storage & Security
All customer data is stored securely with trusted cloud providers who use encryption, access control, and redundancy.
We maintain appropriate administrative and technical safeguards to protect against unauthorised access, alteration, or loss.
Cookies & Analytics
Our website uses cookies and limited analytics tools to improve usability and track website performance.
You can disable cookies through your browser settings at any time, though some site functions may be affected.
Third-Party Providers
We may share limited information with:
- Payment gateways (for billing transactions)
- Domain registrars (for domain registration and renewal)
- Technical partners (for infrastructure management)
All third parties operate under strict privacy and security agreements.
We never sell or trade personal data.
Access & Correction
You can request access to or correction of your personal information by emailing privacy@magikhosting.com.au.
We’ll respond within a reasonable timeframe as required by law.
Data Retention
We retain data only as long as needed for service delivery, legal compliance, or backup purposes.
When no longer required, information is securely deleted or anonymised.
Privacy Complaints
If you believe we’ve breached your privacy, please contact us first.
If you’re unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
